Returns Policy

Returning your goods

Goods which prove to be faulty may be returned to us for a refund, credit or exchange if they are returned to us within 14 days of receipt. This is subject to the following conditions:

• Goods are returned to us carriage paid. We are only liable to pay the first £10 for any carriage paid on faulty or incorrectly supplied parts.
  

• Please ensure that all goods are sent back to us via Royal Mail Recorded Delivery.
  

• All Goods must be received in a re-salable condition.
  

• All Goods should be returned to us in their original sale condition in order to secure a refund.
  

• All Goods are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
  

• All Goods returned after 7 days from receipt may be subject to a re-stocking fee of 20%. This does not affect your statutory rights.
  

• We cannot accept any items which have been classed as a special order item which has brought in to your specification for return.
  

• All returns must be accompanied by a returns note, and reason for return.
  

• We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.

BM Parts are not responsible for any labour charges incurred during fitment or removal of faulty (or incorrectly supplied) parts.

Please advise a company employee of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time we may be unable to process your claim. All returns and correspondence should be sent to:

BM Parts

Rutland Street

Sheffield

S3 9PA